Under the Australian Consumer Law, Knitting for the Soul automatically provides our customers with a basic set of consumer guarantees when they purchase goods from us. These guarantees include that the goods will be of acceptable quality, be reasonably fit for purpose, and correspond with their description.
In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund. Please note this guarantee does not apply if a customer received what they asked for but simply changed their mind or saw the product cheaper elsewhere.
If you need to return goods that are faulty or defective, please contact us and we will arrange for a postage pack to be sent to you, or refund you the return postage.
Please note that the return of goods that are faulty or defective must be received by Knitting for the Soul within 30 days of the purchase date.
Please note that yarn dyelots can differ, and the photographs of yarn colours displayed on this website are intended as indicative only, and are subject to individual interpretation depending on computer monitors, lighting, etc.
It is very important that you try to purchase enough yarn to complete your project, as we are unable to guarantee ongoing availability of a particular dyelot, colour and even range of yarn.
Use of Your Information
Knitting for the Soul does not sell or rent your personal information to third parties. We will only release account and other personal information if required to comply with law, facilitate court proceedings, enforce or apply or terms and conditions, or protect the rights, property, or safety of Knitting for the Soul, our users or others.
Credit Card Security
We work diligently to protect the security of your personal information, including credit card information. Your credit card details do not get processed or transmitted through or via the Knitting for the Soul website – all transactions are processed through a secure payment service provider. Knitting for the Soul uses PayPal, to provide this service. PayPal hosts and manage the payment page. All transaction sessions are stored and processed in encrypted strings. Your credit card details are not held by Knitting for the Soul and cannot be accessed by staff.